Contact Terms and Conditions
Contact Terms and Conditions
Contact Terms and Conditions — Terms for Contacting Our Support
When you reach out to Pawtient's customer support team, these Contact Terms and Conditions apply. We want to make sure you understand how we handle your inquiries, what you can expect from us, and how we protect your information during our communications.
一：Scope of Application
1. Scope
These Contact Terms and Conditions ("Contact Terms") apply to all communications between you and Pawtient, including but not limited to:
Emails sent to pawtientpet@Outlook.com
Messages submitted through our website's contact form
Responses to our customer support emails
Any other written or electronic communication with our support team
By contacting us, you agree to these Contact Terms.
二：Response Time
2. Response Time
We aim to respond to all inquiries within 24 hours during normal business operations. Response times may be extended during:
Peak seasons (e.g., Black Friday, Christmas)
Public holidays
Periods of high inquiry volume
We will make every reasonable effort to acknowledge your inquiry promptly and provide a substantive response as soon as possible. If your matter is urgent, please indicate "URGENT" in the subject line of your email.
三：Information Collection and Use
3. Information Collection and Use
When you contact us, we may collect and store:
Your name and email address
Your order number (if applicable)
The content of your inquiry
Our correspondence history with you
We use this information solely to:
Respond to your inquiry
Resolve any issues you may have
Improve our customer support services
Comply with legal and regulatory obligations
Your communications with us are handled in accordance with our Privacy Policy.
四：Confidentiality and Data Security
4. Confidentiality and Data Security
All communications with our support team are treated as confidential. We will not share the content of your inquiries with third parties except:
As necessary to resolve your issue (e.g., sharing order details with our shipping partners)
As required by law
To protect our legal rights
We implement appropriate security measures to protect the information you share with us during our communications.
五：Acceptable Use
5. Acceptable Use
When contacting us, you agree to:
Provide accurate and truthful information
Use respectful and professional language
Not use our support channels for spam, harassment, or any unlawful purpose
Not submit false, misleading, or fraudulent inquiries
We reserve the right to refuse to respond to or terminate communications that violate these Acceptable Use terms.
六：Record Retention
6. Record Retention
We retain records of our communications with you for as long as necessary to:
Fulfill the purposes for which the information was collected
Comply with legal, tax, and accounting obligations
Resolve disputes and enforce our agreements
When no longer needed, we will securely delete or anonymize communication records.
七：Disclaimer
7. Disclaimer
While we strive to provide accurate and helpful information in our responses, our customer support team provides general guidance only. For specific medical, legal, or professional advice regarding your pet's health, please consult a qualified veterinarian or other appropriate professional.
Our responses are provided "as is" without any warranties, express or implied. We are not liable for any actions taken based on information provided by our support team.
八：Contact Us
8. Contact Us
For any questions about these Contact Terms:
📧 Email: pawtientpet@Outlook.com
📍 Address: Room 627, 6th Floor, Nanling Creative Park, Longgui Street, Baiyun District, Guangzhou City, Guangdong Province, China