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          Politica de confidențialitate

          PRIVACY POLICY

          Last Updated: September 2026

          1. Introduction

          We are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, create an account, subscribe to our marketing communications, or purchase any products from our store — including pet food, nutritional supplements, pet apparel, pet toys, and pet accessories/supplies.

          This policy applies to all customers worldwide, with specific provisions for residents of the United States (including California), Canada, the European Union, and Australia, in compliance with applicable privacy laws including the California Consumer Privacy Act (CCPA), the Personal Information Protection and Electronic Documents Act (PIPEDA), the General Data Protection Regulation (GDPR), and the Australian Privacy Act 1988 (including the Australian Privacy Principles).

          By using our website or placing an order, you acknowledge that you have read and understood this Privacy Policy.

          2. Who We Are

          Trade Name:Pawtient
          Legal Entity:Guangzhou Zhuian Technology Co., Ltd.
          Registered Address: Room 627, 6th Floor, Nanling Creative Park, Longgui Street, Baiyun District, Guangzhou City, Guangdong Province, China
          Contact Email: Pawtinetpet@outlok.com
          Data Protection Officer (if applicable):Mr. Fan—— Pawtientpet@outlook.com

          We act as the data controller for the personal information you provide to us, meaning we determine the purposes and means of processing your personal data.

          3. What Personal Information We Collect

          We may collect and process the following categories of personal information:

          3.1 Information You Provide Directly

          • Full name

          • Billing address and shipping/delivery address

          • Email address

          • Phone number

          • Payment information (processed securely by our payment processors — we do not store full credit/debit card details on our servers)

          • Order history and purchase preferences

          • Account login credentials (if you create an account)

          • Communications with our customer support team

          3.2 Information Collected Automatically

          • IP address and approximate geolocation

          • Browser type, version, and language settings

          • Device type and operating system

          • Pages visited, time spent on the website, and navigation patterns

          • Referring website or source

          • Search terms used on our site

          • Cookies and similar tracking technologies (see Section 5 below)

          3.3 Information from Third Parties

          • Payment verification and fraud prevention data from payment processors

          • Delivery status and tracking updates from shipping carriers

          • Analytics data from service providers such as Google Analytics

          "Personal Information" under applicable laws includes any information that can identify you as an individual, either on its own or combined with other information.

          4. How We Use Your Personal Information

          We use your personal information for the following purposes:

           
           
          Purpose Legal Basis
          Processing and fulfilling your orders Performance of a contract
          Sending order confirmations, shipping updates, and delivery notifications Performance of a contract
          Handling returns, refunds, exchanges, and customer support inquiries Performance of a contract
          Preventing fraud, ensuring payment security, and detecting suspicious activities Legitimate interests / Legal obligation
          Improving our website, products, and user experience Legitimate interests
          Complying with legal, tax, and regulatory obligations Legal obligation
          Sending marketing communications, newsletters, and promotional offers (only with your explicit consent) Consent
          Analyzing website traffic and customer behavior to optimize our store Legitimate interests (with consent where required)

          We will never sell your personal information to third parties.

          5. Cookies and Tracking Technologies

          Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and deliver relevant advertisements.

          5.1 Types of Cookies We Use

          • Essential Cookies: Required for the website to function correctly, including your shopping cart, checkout process, and account login. These do not require consent.

          • Analytical/Performance Cookies: Used to understand how visitors interact with our website (e.g., Google Analytics). These help us improve our site.

          • Functional Cookies: Used to remember your preferences and provide enhanced personal features.

          • Marketing/Targeting Cookies: Used to deliver relevant advertisements and track marketing campaign performance. These are only placed with your explicit consent.

          5.2 Your Cookie Choices
          You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the website.

          For EU/UK customers: We request your explicit consent before placing any non-essential cookies, in compliance with the ePrivacy Directive and GDPR.

          For California residents: We disclose our use of cookies and tracking technologies as required by the CCPA.

          6. How We Share Your Personal Information

          We may share your personal information with trusted third parties solely for the purposes described in this policy:

          • E-commerce Platform Provider: Our store is hosted on SHOPLINE, which processes transactions and hosts customer data on our behalf.

          • Payment Processors: Including [list your payment gateways, e.g., Stripe, PayPal, Visa, Mastercard, American Express] for payment processing and fraud prevention.

          • Shipping Carriers: Including [list your carriers, e.g., FedEx, DHL, UPS, USPS] for order fulfillment and delivery.

          • Analytics Providers: Including Google Analytics to analyze website traffic and user behavior.

          • Marketing Platforms: Including [list your marketing tools, e.g., Meta/Facebook Pixel, Google Ads] for targeted advertising (only with your consent).

          • Legal and Regulatory Authorities: When required by law or to protect our legal rights.

          We require all third-party service providers to maintain appropriate security measures and to process personal information only in accordance with our instructions.

          7. Data Retention

          We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including:

          • As long as you have an active account with us

          • As long as needed to provide our products and services to you

          • As required to comply with legal, tax, and accounting obligations (e.g., tax records typically required for 5-7 years)

          • As needed to resolve disputes and enforce our agreements

          When your personal information is no longer needed, we will securely delete or anonymize it.

          8. Data Security

          We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction, including:

          • 256-bit SSL encryption for all data transmitted between your browser and our website

          • Secure storage of personal information on protected servers

          • Restricted access to personal information on a need-to-know basis

          • Regular security reviews and updates

          While we strive to protect your personal information, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

          9. Your Privacy Rights

          Depending on your location, you may have the following rights regarding your personal information:

          9.1 For All Customers

          • Right to Access: You may request a copy of the personal information we hold about you.

          • Right to Rectification: You may request correction of inaccurate or incomplete information.

          • Right to Erasure ("Right to be Forgotten"): You may request deletion of your personal information, subject to legal exceptions.

          • Right to Restrict Processing: You may request limitation of how we use your data.

          • Right to Data Portability: You may request transfer of your data to another service provider.

          • Right to Object: You may object to processing based on legitimate interests.

          • Right to Withdraw Consent: You may withdraw your consent for marketing communications at any time.

          9.2 For EU/UK Residents (GDPR)
          You have all rights listed above. Additionally:

          • We process your data based on lawful bases as outlined in Section 4.

          • You have the right to lodge a complaint with your local data protection supervisory authority.

          • We provide our privacy information in a concise, transparent, intelligible, and easily accessible form as required by GDPR Article 12.

          9.3 For California Residents (CCPA/CPRA)
          Under the California Consumer Privacy Act (CCPA) as amended, if we meet applicable thresholds, California residents have the right to:

          • Know what personal information we have collected about you

          • Delete your personal information

          • Correct inaccurate personal information

          • Opt out of the sale or sharing of your personal information (we do not sell your data)

          • Limit the use of sensitive personal information

          • Non-discrimination: You have the right to receive equal service and pricing regardless of whether you exercise your privacy rights

          To exercise your CCPA rights, please contact us using the details in Section 12. We will respond to verifiable requests within 45 calendar days as required by law. Requests to opt out are processed as soon as feasibly possible.

          9.4 For Canadian Residents (PIPEDA)
          Under the Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to:

          • Know why we collect your personal information

          • Expect that we obtain your informed, specific, and opt-in consent before collection

          • Access your personal information held by us

          • Challenge the accuracy and completeness of your information

          • Withdraw your consent at any time (with consequences communicated to you)

          We are accountable for our privacy practices and have designated a privacy contact as listed in Section 12.

          9.5 For Australian Residents (Privacy Act / APPs)
          Under the Australian Privacy Act 1988 and the 13 Australian Privacy Principles (APPs):

          • We collect personal information only by lawful and fair means

          • We take reasonable steps to ensure the personal information we collect is accurate, up-to-date, and complete

          • You have the right to access and correct your personal information

          • We make this Privacy Policy available free of charge on our website

          • If you believe we have breached your privacy, you may complain to the Office of the Australian Information Commissioner (OAIC)

          Important note for Australian small businesses: If your annual turnover is AUD 3 million or less, you may be exempt from the Privacy Act. However, if you handle personal information for a benefit or advantage, or you voluntarily opt in, the Act applies. We recommend complying regardless, as best practice.

          10. Children's Privacy

          Our website and products are not directed at children under the age of 13 (or 16 in the EU). We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately so we can delete it.

          11. International Data Transfers

          As a cross-border e-commerce business, your personal information may be transferred to and processed in countries outside your country of residence, including the United States, where our e-commerce platform and service providers are located.

          For EU/UK residents: We ensure that any international data transfers are carried out in compliance with GDPR requirements, including through standard contractual clauses (SCCs) or other approved transfer mechanisms.

          For Australian residents: We comply with APP 8, which requires that we take reasonable steps to ensure that any overseas recipient of your personal information does not breach the Australian Privacy Principles.

          12. How to Contact Us or Exercise Your Rights

          For any questions about this Privacy Policy, to exercise your privacy rights, or to make a complaint:

          📧 Email: Pawtientpet@outlook.com
          📍 Address: Room 627, 6th Floor, Nanling Creative Park, Longgui Street, Baiyun District, Guangzhou City, Guangdong Province, China
          ⏱️ Response Time: We aim to respond to all privacy inquiries within 24 hours and to fulfill data subject requests within applicable legal timeframes (30 days under GDPR, 45 days under CCPA).

          To submit a data request, please email us with:

          • Your full name

          • Your order number (if applicable)

          • The specific right you wish to exercise

          • Any additional information needed to verify your identity (for security purposes)

          13. Updates to This Privacy Policy

          We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. We encourage you to review this page periodically.

          When we make material changes, we will:

          • Update the "Last Updated" date at the top of this policy

          • Notify you via email (if we have your email address on file)

          • Post a prominent notice on our website

          Your continued use of our website after any changes constitutes your acceptance of the updated Privacy Policy.

          14. Governing Law

          This Privacy Policy is governed by and construed in accordance with the laws applicable to our business operations. Specific provisions for different jurisdictions are included to ensure compliance with local privacy laws as outlined in Section 9 above.

          By making a purchase on our website, you agree to this Privacy Policy.