30-day postage paid returns
        30-day postage paid returns

          Vilkår for Bruk

          TERMS OF SERVICE

          Last Updated: September 2026

          1. Overview & Agreement

          This website is operated byPawtient. . Throughout these Terms of Service ("Terms"), the terms "we," "us," and "our" refer to Guangzhou Zhuian Technology Co., Ltd. . We offer this website, including all information, tools, products, and services available on it (collectively, the "Services"), to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

          By visiting our website and/or purchasing any products from us, you engage in our Services and agree to be bound by these Terms, including any additional terms and conditions and policies referenced herein and/or available by hyperlink. If you do not agree to all these Terms, you may not access the website or use any Services.

          These Terms apply to all users of the website, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

          Please read these Terms carefully before accessing or using our website. By using any part of the website, you agree to be bound by these Terms. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services.

          Products We Offer: This website sells pet food, nutritional supplements, pet apparel, pet toys, and pet accessories/supplies (collectively, "Products"). Specific terms may apply to different product categories as set out in these Terms.

          2. Eligibility & Account Registration

          2.1 Age Requirement
          By using our Services, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority and have given us your consent to allow any of your minor dependents to use this website.

          2.2 Account Responsibility
          If you create an account on our website, you are responsible for maintaining the security of your account and for all activities that occur under your account. You agree to:

          • Provide accurate, current, and complete information during registration

          • Maintain and promptly update your account information

          • Notify us immediately of any unauthorized use of your account or any other breach of security

          • Not use another person's account without permission

          We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders at our sole discretion.

          3. Products & Pricing

          3.1 Product Descriptions
          We strive to display our Products as accurately as possible. However, we do not warrant that product descriptions, images, colors, or other content are accurate, complete, reliable, current, or error-free. Colors and dimensions shown on screen may vary from the physical product due to monitor settings and photography limitations.

          3.2 Pricing
          All prices are listed inUSD. Prices are subject to change without prior notice for items not yet ordered. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

          3.3 Pricing Errors
          In the event that a Product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing information received from our suppliers, we reserve the right to refuse or cancel any orders placed for that Product at the incorrect price. We may, at our discretion, either contact you for instructions or cancel your order and notify you of such cancellation.

          3.4 Taxes & Duties
          Prices displayed on our website do not include applicable taxes, customs duties, or import fees unless otherwise explicitly stated. You are responsible for all applicable taxes, duties, and customs fees associated with your order. For EU customers, the total price including VAT will be disclosed before the order is finalized, as required by the EU Consumer Rights Directive.

          4. Orders & Acceptance

          4.1 Order Placement
          When you place an order through our website, you are making an offer to purchase the Products in your order. All orders are subject to our acceptance.

          4.2 Order Confirmation & Acceptance
          After you place an order, you will receive an email confirming receipt of your order (the "Order Confirmation"). This does not constitute our acceptance of your order. We reserve the right to accept or decline your order for any reason, including but not limited to:

          • Product availability

          • Errors in product or pricing information

          • Suspicion of fraud or unauthorized activity

          • Failure to meet eligibility requirements

          Our acceptance of your order occurs when we ship the Products and send you a shipping confirmation email. At that point, a binding contract is formed between you and us.

          4.3 Order Cancellation
          We reserve the right to cancel any order at any time before shipment. If we cancel your order, we will notify you and refund any payment you have made for that order.

          5. Payment

          5.1 Accepted Payment Methods
          We accept the following payment methods: [Visa, Mastercard, American Express, PayPal, Apple Pay, etc.] 

          5.2 Payment Processing
          Payment will be processed at the time you place your order. By providing a payment method, you represent and warrant that you are authorized to use the designated payment method and that you authorize us to charge your payment method for the total amount of your order.

          5.3 Billing Information
          You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

          5.4 Fraud Prevention
          All orders are subject to fraud screening. We reserve the right to refuse or cancel any order if we suspect fraudulent activity.

          6. Shipping & Delivery

          6.1 Shipping Policy
          We ship to [United States, Canada, European Union, Australia] . Shipping costs and delivery times vary depending on the destination, shipping method selected, and the weight/size of the Products. Shipping costs will be calculated and displayed at checkout.

          6.2 Delivery Timeframes
          Delivery timeframes are estimates only and are not guaranteed. While we strive to meet all delivery commitments, we are not liable for delays caused by shipping carriers, customs clearance, weather conditions, or other factors beyond our reasonable control.

          6.3 Risk of Loss
          All Products are delivered by an independent carrier not affiliated with us. Title and risk of loss for the Products pass to you upon delivery of the Products to the carrier.

          7. Returns & Refunds

          Please refer to our Return & Refund Policy for detailed information on returns, refunds, and exchanges. That policy is incorporated into these Terms by reference.

          Key points of our Return & Refund Policy:

          • 30-day return window from the date of delivery

          • Change of mind returns: you are responsible for return shipping costs; original shipping fees are non-refundable

          • Damaged/defective items (our error) : we cover return shipping and issue a full refund including original shipping cost

          • Pet food & supplements: only unopened items in original sealed packaging can be returned for change of mind; opened items can only be returned for quality issues

          • Apparel, toys, accessories: must be unused, unworn, with original tags/packaging intact

          • EU customers: 14-day cooling-off period applies; standard outbound shipping cost will be refunded

          • Australian customers: consumer guarantees under the Australian Consumer Law (ACL) cannot be excluded; quality issues are covered regardless of policy

          8. Intellectual Property

          8.1 Our Intellectual Property
          All content on this website, including but not limited to text, graphics, logos, images, audio clips, video clips, digital downloads, data compilations, and software, is the property of Pawtientor its content suppliers and is protected by copyright, trademark, and other intellectual property laws.

          8.2 Limited License
          You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the website and its content for personal, non-commercial purposes. You may not:

          • Reproduce, duplicate, copy, sell, resell, or exploit any portion of the website without our express written permission

          • Use any data mining, robots, or similar data gathering and extraction tools

          • Modify, adapt, translate, reverse engineer, decompile, or disassemble any portion of the website

          8.3 Trademarks
          All trademarks, service marks, and trade names displayed on the website are our property or the property of their respective owners. You may not use any of these marks without our prior written permission or the permission of the respective owner.

          8.4 User-Generated Content
          If you submit, post, or upload any content to our website (including product reviews, comments, or other materials), you grant us a non-exclusive, worldwide, royalty-free, perpetual, irrevocable license to use, reproduce, modify, adapt, publish, translate, distribute, and display such content in any media. You represent and warrant that you own or control all rights to the content you submit and that such content does not infringe the rights of any third party.

          9. Prohibited Uses

          In addition to other prohibitions as set forth in these Terms, you are prohibited from using the website or its content:

          • For any unlawful purpose

          • To solicit others to perform or participate in any unlawful acts

          • To violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances

          • To infringe upon or violate our intellectual property rights or the intellectual property rights of others

          • To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability

          • To submit false or misleading information

          • To upload or transmit viruses or any other type of malicious code

          • To collect or track the personal information of others

          • To spam, phish, pharm, pretext, spider, crawl, or scrape

          • For any obscene or immoral purpose

          • To interfere with or circumvent the security features of the website or any related website

          We reserve the right to terminate your use of the Services for violating any of the prohibited uses.

          10. Third-Party Links & Services

          Certain content, products, and services available via our website may include materials from third parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites, and we do not warrant and will not have any liability or responsibility for any third-party materials, websites, products, or services.

          We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third party's policies and practices and make sure you understand them before you engage in any transaction.

          11. Disclaimer of Warranties & Limitation of Liability

          11.1 Disclaimer of Warranties
          THE WEBSITE AND ALL PRODUCTS, SERVICES, AND CONTENT PROVIDED THROUGH THE WEBSITE ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT ANY REPRESENTATIONS, WARRANTIES, OR CONDITIONS OF ANY KIND, WHETHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

          11.2 Limitation of Liability
          TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL Pawtient, OUR DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, INTERNS, SUPPLIERS, SERVICE PROVIDERS, OR LICENSORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION LOSS OF PROFITS, LOSS OF DATA, LOSS OF GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE WEBSITE OR ANY PRODUCTS PURCHASED THROUGH THE WEBSITE.

          11.3 Exceptions
          NOTHING IN THESE TERMS SHALL LIMIT OR EXCLUDE OUR LIABILITY:

          • For death or personal injury caused by our negligence

          • For fraud or fraudulent misrepresentation

          • For any liability that cannot be excluded or limited under applicable law, including consumer protection laws

          11.4 Pet Food & Supplements Disclaimer
          Our pet food and nutritional supplement Products are intended for use as described on the product packaging and labeling. We are not responsible for any adverse reactions, allergies, or health issues arising from the use of our Products. You should consult with a veterinarian before introducing any new food or supplement to your pet, particularly if your pet has pre-existing health conditions.

          11.5 For Australian Customers
          Under the Australian Consumer Law (ACL), our Products come with consumer guarantees that cannot be excluded. If a Product fails to meet a consumer guarantee, you are entitled to a remedy. Nothing in these Terms excludes, restricts, or modifies any guarantee, right, or remedy conferred on you by the ACL, and any liability we have is limited to the maximum extent permitted by law.

          12. Indemnification

          You agree to indemnify, defend, and hold harmless Pawtientand our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to:

          • Your use of the website or any Products

          • Your violation of these Terms

          • Your violation of any rights of another person or entity

          • Your violation of any applicable laws, rules, or regulations

          13. Termination

          13.1 Termination by Us
          We may terminate or suspend your access to all or part of the Services at any time, with or without cause, with or without notice, effective immediately, including if:

          • You violate these Terms

          • We suspect fraudulent or illegal activity

          • We are required to do so by law

          Upon termination, your right to use the Services will immediately cease.

          13.2 Survival
          All provisions of these Terms which by their nature should survive termination shall survive, including but not limited to intellectual property provisions, warranty disclaimers, indemnity, and limitations of liability.

          14. Governing Law & Dispute Resolution

          14.1 Governing Law
          These Terms and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of [Your Jurisdiction — e.g., the State of Delaware, United States] , without regard to its conflict of law provisions.

          14.2 Dispute Resolution
          Any disputes arising out of or relating to these Terms or your use of the Services shall be resolved through binding arbitration in accordance with the rules of [American Arbitration Association / JAMS — choose one] . The arbitration shall take place in [Your City, Your State] , and judgment upon the award rendered by the arbitrator may be entered in any court having jurisdiction thereof.

          14.3 Class Action Waiver
          YOU AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION.

          14.4 EU Customers
          If you are a consumer residing in the European Union, you may have the right to bring proceedings in the courts of your country of residence in accordance with applicable EU law. Nothing in this Section 14 shall limit your rights under mandatory consumer protection laws of your country of residence.

          14.5 Australian Customers
          If you are a consumer residing in Australia, nothing in these Terms shall affect your rights under the Australian Consumer Law to bring proceedings in Australian courts or to seek remedies under the ACL.

          15. Changes to These Terms

          We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Services following the posting of any changes to these Terms constitutes acceptance of those changes.

          When we make material changes, we will:

          • Update the "Last Updated" date at the top of these Terms

          • Post a prominent notice on our website

          • Notify you via email if we have your email address on file

          16. Entire Agreement

          These Terms, together with our Privacy Policy and Return & Refund Policy, constitute the entire agreement and understanding between you and us and govern your use of the Services, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us.

          17. Severability

          If any provision of these Terms is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms, such determination shall not affect the validity and enforceability of any other remaining provisions.

          18. Waiver

          The failure of us to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

          19. Contact Us

          For any questions about these Terms, please contact us at:

          📧 Email: Pawtientpet@outlook.com
          📍 Address: Room 627, 6th Floor, Nanling Creative Park, Longgui Street, Baiyun District, Guangzhou City, Guangdong Province, China
          ⏱️ Response Time: We aim to respond to all inquiries within 24 hours

          By making a purchase on our website, you agree to these Terms of Service.