Terms and Conditions

Terms and Conditions — Terms for Using Our Website

Welcome to Pawtient. These Terms and Conditions govern your use of our website and the purchase of products from our store. By accessing our website or placing an order, you agree to be bound by these terms. Please read them carefully before making a purchase.

一：Overview and Agreement

1. Overview & Agreement

This website is operated by Pawtient (Guangzhou Zhoudian Technology Co., Ltd.). Throughout these Terms, "we," "us," and "our" refer to Pawtient. We offer this website, including all information, tools, products, and services available on it, to you conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our website and/or purchasing any products from us, you engage in our Services and agree to be bound by these Terms. If you do not agree to all these Terms, you may not access the website or use any Services.

二：Products and Pricing

2. Products & Pricing

Product Descriptions: We strive to display our products as accurately as possible. However, we do not warrant that product descriptions, images, colors, or other content are accurate, complete, or error-free.

Pricing: All prices are listed in USD. Prices are subject to change without prior notice. In the event of a pricing error, we reserve the right to refuse or cancel any orders placed at the incorrect price.

Taxes & Duties: Prices displayed do not include applicable taxes, customs duties, or import fees unless explicitly stated. You are responsible for all applicable taxes, duties, and customs fees associated with your order.

三：Orders and Payments

3. Orders & Payment

Order Acceptance: When you place an order, you are making an offer to purchase. We reserve the right to accept or decline your order for any reason. Our acceptance occurs when we ship the products and send you a shipping confirmation email.

Payment Methods: We accept Visa, Mastercard, American Express, PayPal, and Apple Pay. Payment will be processed at the time you place your order.

Order Cancellation: You may cancel your order for a full refund before it has been dispatched. Once dispatched, orders cannot be canceled.

四：Transportation and Delivery

4. Shipping & Delivery

We ship to the United States, Canada, the European Union, and Australia. Shipping costs and delivery times are calculated and displayed at checkout. Delivery timeframes are estimates only and are not guaranteed. We are not liable for delays caused by shipping carriers, customs clearance, or other factors beyond our reasonable control.

五：Return and Refund

5. Returns & Refunds

Please refer to our Return & Refund Policy for detailed information. Key points:

30-day return window from the date of delivery

Change-of-mind returns: you are responsible for return shipping costs

Damaged/defective items: we cover return shipping and issue a full refund

Pet food & supplements: only unopened items can be returned for change of mind

EU customers: 14-day cooling-off period applies

六：Intellectual Property Rights

6. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Pawtient (Guangzhou Zhoudian Technology Co., Ltd.) and is protected by copyright and other intellectual property laws. The name "Pawtient" and our logos are our trademarks. You may not use any of these marks without our prior written permission.

七：Liability limitation

7. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL Pawtient (Guangzhou Zhoudian Technology Co., Ltd.) BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE WEBSITE OR ANY PRODUCTS PURCHASED.

Pet Food & Supplements Disclaimer: Our pet food and supplement products are intended for use as described on the product packaging. We are not responsible for any adverse reactions, allergies, or health issues. You should consult with a veterinarian before introducing any new food or supplement to your pet.

For Australian customers: Under the Australian Consumer Law, our products come with consumer guarantees that cannot be excluded. Nothing in these Terms excludes, restricts, or modifies any consumer guarantee conferred by the ACL.

八：Jurisdictional law

8. Governing Law

These Terms shall be governed by and construed in accordance with the laws of China. Any disputes shall be resolved through friendly negotiation first. If negotiation fails, disputes shall be submitted to arbitration in accordance with the rules of the China International Economic and Trade Arbitration Commission (CIETAC), with the arbitration taking place in Guangzhou, China.

For EU customers: You may have the right to bring proceedings in the courts of your country of residence in accordance with applicable EU law.

For Australian customers: Nothing in these Terms shall affect your rights under the ACL to bring proceedings in Australian courts.

九：Contact Us

9. Contact Us

For any questions about these Terms:

📧 Email: pawtientpet@Outlook.com
📍 Address: Room 627, 6th Floor, Nanling Creative Park, Longgui Street, Baiyun District, Guangzhou City, Guangdong Province, China
⏱️ Response Time: Within 24 hours