Privacy Policy
Privacy Policy
Privacy Policy — How We Protect Your Data
At Pawtient, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, create an account, or purchase products from our store. We are committed to being transparent about our data practices and giving you control over your information.
一：Information collection
What Information We Collect
We may collect the following types of information:
Information You Provide Directly:
Full name
Billing and shipping addresses
Email address
Phone number
Payment information (processed securely by our payment processors — we do not store full credit/debit card details on our servers)
Order history and purchase preferences
Account login credentials
Communications with our customer support team
Information Collected Automatically:
IP address and approximate geolocation
Browser type, version, and language settings
Device type and operating system
Pages visited and time spent on the website
Referring website or source
Cookies and similar tracking technologies
二：Information usage
How We Use Your Information
We use your personal information for the following purposes:
Processing and fulfilling your orders
Sending order confirmations, shipping updates, and delivery notifications
Handling returns, refunds, exchanges, and customer support inquiries
Preventing fraud and ensuring payment security
Improving our website, products, and user experience
Complying with legal, tax, and regulatory obligations
Sending marketing communications (only with your explicit consent)
We will never sell your personal information to third parties.
三：Information sharing
How We Share Your Information
We may share your personal information with trusted third parties solely for the purposes described above:
E-commerce Platform: SHOPLINE, which hosts our store and processes transactions
Payment Processors: Stripe, PayPal, Visa, Mastercard, American Express
Shipping Carriers: FedEx, DHL, UPS, USPS
Analytics Providers: Google Analytics
Marketing Platforms: Meta/Facebook Pixel, Google Ads (only with your consent)
Legal Authorities: When required by law or to protect our legal rights
四：Data security
How We Protect Your Information
We implement appropriate technical and organizational measures to protect your personal information, including:
256-bit SSL encryption for all data transmitted between your browser and our website
Secure storage on protected servers
Restricted access on a need-to-know basis
Regular security reviews and updates
五：Your rights
Your Privacy Rights
Depending on your location, you may have the following rights:
Right to Access: Request a copy of the personal information we hold about you
Right to Rectification: Request correction of inaccurate information
Right to Erasure: Request deletion of your personal information
Right to Restrict Processing: Request limitation of how we use your data
Right to Data Portability: Request transfer of your data to another provider
Right to Object: Object to processing based on legitimate interests
Right to Withdraw Consent: Withdraw consent for marketing communications at any time
For EU residents: You have additional rights under GDPR, including the right to lodge a complaint with your local data protection authority.
For California residents: Under CCPA, you have the right to know what personal information we collect, request deletion, and opt out of the sale of your data (we do not sell your data).
For Australian residents: Under the Privacy Act 1988, you have the right to access and correct your personal information.
六：Contact Us
Contact Us
For any questions about this Privacy Policy or to exercise your privacy rights:
📧 Email: pawtientpet@Outlook.com
📍 Address: Room 627, 6th Floor, Nanling Creative Park, Longgui Street, Baiyun District, Guangzhou City, Guangdong Province, China
⏱️ Response Time: Within 24 hours