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TERMS OF SERVICE

Last Updated: September 2026

1. Overview & Agreement

This website is operated by Pawtient. Throughout these Terms of Service ("Terms"), the terms "we," "us," and "our" refer to Guangzhou Zhoudian Technology Co., Ltd. We offer this website, including all information, tools, products, and services available on it (collectively, the "Services"), to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our website and/or purchasing any products from us, you engage in our Services and agree to be bound by these Terms, including any additional terms and conditions and policies referenced herein and/or available by hyperlink. If you do not agree to all these Terms, you may not access the website or use any Services.

Products We Offer: This website sells pet food, nutritional supplements, pet apparel, pet toys, and pet accessories/supplies (collectively, "Products"). Specific terms may apply to different product categories as set out in these Terms.

2. Eligibility & Account Registration

2.1 Age Requirement
By using our Services, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority and have given us your consent to allow any of your minor dependents to use this website.

2.2 Account Responsibility
If you create an account on our website, you are responsible for maintaining the security of your account and for all activities that occur under your account. You agree to:

Provide accurate, current, and complete information during registration
Maintain and promptly update your account information
Notify us immediately of any unauthorized use of your account
Not use another person's account without permission

We reserve the right to refuse service, terminate accounts, or cancel orders at our sole discretion.

3. Products & Pricing

3.1 Product Descriptions
We strive to display our Products as accurately as possible. However, we do not warrant that product descriptions, images, colors, or other content are accurate, complete, reliable, current, or error-free.

3.2 Pricing
All prices are listed in USD. Prices are subject to change without prior notice for items not yet ordered.

3.3 Pricing Errors
In the event that a Product is listed at an incorrect price, we reserve the right to refuse or cancel any orders placed for that Product at the incorrect price.

3.4 Taxes & Duties
Prices displayed on our website do not include applicable taxes, customs duties, or import fees unless otherwise explicitly stated. You are responsible for all applicable taxes, duties, and customs fees associated with your order.

4. Orders & Acceptance

4.1 Order Placement
When you place an order through our website, you are making an offer to purchase the Products in your order. All orders are subject to our acceptance.

4.2 Order Confirmation & Acceptance
After you place an order, you will receive an email confirming receipt of your order. This does not constitute our acceptance of your order. Our acceptance of your order occurs when we ship the Products and send you a shipping confirmation email.

4.3 Order Cancellation
We reserve the right to cancel any order at any time before shipment. If we cancel your order, we will notify you and refund any payment you have made.

5. Payment

5.1 Accepted Payment Methods
We accept the following payment methods: Visa, Mastercard, American Express, PayPal, Apple Pay.

5.2 Payment Processing
Payment will be processed at the time you place your order. By providing a payment method, you authorize us to charge your payment method for the total amount of your order.

5.3 Billing Information
You agree to provide current, complete, and accurate purchase and account information for all purchases.

5.4 Fraud Prevention
All orders are subject to fraud screening. We reserve the right to refuse or cancel any order if we suspect fraudulent activity.

6. Shipping & Delivery

6.1 Shipping Policy
We ship to United States, Canada, European Union, and Australia. Shipping costs and delivery times will be calculated and displayed at checkout.

6.2 Delivery Timeframes
Delivery timeframes are estimates only and are not guaranteed. We are not liable for delays caused by shipping carriers, customs clearance, weather conditions, or other factors beyond our reasonable control.

6.3 Risk of Loss
Title and risk of loss for the Products pass to you upon delivery of the Products to the carrier, except for EU and Australian customers where risk remains with us until physical delivery to you (as required by EU Consumer Rights Directive and ACL).

7. Returns & Refunds

Please refer to our Return & Refund Policy for detailed information. Key points:

30-day return window from the date of delivery
Change of mind returns: you are responsible for return shipping costs; original shipping fees are non-refundable
Damaged/defective items: we cover return shipping and issue a full refund
Pet food & supplements: only unopened items can be returned for change of mind
Apparel, toys, accessories: must be unused, with original tags/packaging intact
EU customers: 14-day cooling-off period applies; standard outbound shipping cost will be refunded
Australian customers: consumer guarantees under the ACL apply

8. Intellectual Property

8.1 Our Intellectual Property
All content on this website is the property of Guangzhou Zhoudian Technology Co., Ltd. and is protected by copyright, trademark, and other intellectual property laws.

8.2 Limited License
You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the website for personal, non-commercial purposes. You may not reproduce, duplicate, copy, sell, resell, or exploit any portion of the website without our express written permission.

8.3 Trademarks
The name "Pawtient" and our logos are trademarks of Guangzhou Zhoudian Technology Co., Ltd. You may not use any of these marks without our prior written permission.

8.4 User-Generated Content
If you submit content to our website (including product reviews or comments), you grant us a non-exclusive, worldwide, royalty-free, perpetual, irrevocable license to use, reproduce, modify, adapt, publish, and display such content in any media.

9. Prohibited Uses

You are prohibited from using the website or its content:

For any unlawful purpose
To violate any laws or regulations
To infringe upon intellectual property rights
To harass, abuse, or discriminate against others
To submit false or misleading information
To upload viruses or malicious code
To collect or track the personal information of others
To interfere with the security features of the website

We reserve the right to terminate your use of the Services for violating any prohibited uses.

10. Third-Party Links & Services

Our website may include links to third-party websites. We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites, and we do not warrant or have any liability for any third-party materials, websites, products, or services.

11. Disclaimer of Warranties & Limitation of Liability

11.1 Disclaimer of Warranties
THE WEBSITE AND ALL PRODUCTS AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT ANY REPRESENTATIONS OR WARRANTIES OF ANY KIND. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED.

11.2 Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL Guangzhou Zhoudian Technology Co., Ltd. , OUR DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, OR AGENTS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE WEBSITE OR ANY PRODUCTS PURCHASED.

11.3 Exceptions
Nothing in these Terms shall limit or exclude our liability for death or personal injury caused by our negligence, fraud, or any liability that cannot be excluded under applicable law.

11.4 Pet Food & Supplements Disclaimer
Our pet food and supplement Products are intended for use as described on the product packaging. We are not responsible for any adverse reactions, allergies, or health issues. You should consult with a veterinarian before introducing any new food or supplement to your pet.

11.5 For Australian Customers
Under the ACL, our Products come with consumer guarantees that cannot be excluded. Nothing in these Terms excludes, restricts, or modifies any consumer guarantee conferred by the ACL.

12. Indemnification

You agree to indemnify, defend, and hold harmless Guangzhou Zhoudian Technology Co., Ltd. and our affiliates, officers, directors, agents, employees, and suppliers from and against any claims, liabilities, damages, losses, costs, or expenses arising out of or relating to your use of the website, your violation of these Terms, or your violation of any applicable laws.

13. Termination

We may terminate or suspend your access to the Services at any time, with or without cause, with or without notice. Upon termination, your right to use the Services will immediately cease. All provisions which by their nature should survive termination shall survive.

14. Governing Law & Dispute Resolution

14.1 Governing Law
These Terms shall be governed by and construed in accordance with the laws of China, without regard to its conflict of law provisions.

14.2 Dispute Resolution
Any disputes arising out of or relating to these Terms shall be resolved through friendly negotiation first. If negotiation fails, disputes shall be submitted to arbitration in accordance with the rules of the China International Economic and Trade Arbitration Commission (CIETAC) . The arbitration shall take place in Guangzhou, China, and the award rendered by the arbitrator may be entered in any court having jurisdiction.

14.3 Class Action Waiver
YOU AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS ACTION.

14.4 EU Customers
If you are a consumer residing in the EU, you may have the right to bring proceedings in the courts of your country of residence in accordance with applicable EU law. Nothing in this Section shall limit your rights under mandatory consumer protection laws.

14.5 Australian Customers
If you are a consumer residing in Australia, nothing in these Terms shall affect your rights under the ACL to bring proceedings in Australian courts or to seek remedies under the ACL.

15. Changes to These Terms

We reserve the right to update, change, or replace any part of these Terms by posting updates to our website. It is your responsibility to check our website periodically for changes. Your continued use constitutes acceptance of those changes.

16. Entire Agreement

These Terms, together with our Privacy Policy and Return & Refund Policy, constitute the entire agreement between you and us and govern your use of the Services.

17. Severability

If any provision of these Terms is determined to be unlawful, void, or unenforceable, such provision shall be severed from these Terms, and the remaining provisions shall remain valid and enforceable.

18. Waiver

The failure of us to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

19. Contact Us

For any questions about these Terms, please contact us at:

📧 Email: pawtientpet@Outlook.com
📍 Address: Room 627, 6th Floor, Nanling Creative Park, Longgui Street, Baiyun District, Guangzhou City, Guangdong Province, China
⏱️ Response Time: We aim to respond to all inquiries within 24 hours

By making a purchase on our website, you agree to these Terms of Service.