Contact Us — We're Here to Help

Have a question about your order, a product, or anything else? We're here for you. At Pawtient, we believe every pet deserves the best — and that starts with great support. Reach out to us anytime, and we'll get back to you within 24 hours. 

一：Contact Form

Send Us a Message

Name: 
Email: 
Order Number (optional):
Subject: [Order Question / Product Inquiry / Return Request / Shipping / Other]
Message: 

二：Contact Information

📧 Email: pawtientpet@Outlook.com
⏱️ Response Time: Within 24 hours

📍 Address:
Room 627, 6th Floor, Nanling Creative Park
Longgui Street, Baiyun District
Guangzhou City, Guangdong Province
China 

三：Quick access to frequently asked questions

Before you reach out, you might find your answer here:

• 📦 [Shipping Policy — Delivery times & tracking]

• 🔄 [Return & Refund Policy — 30-day returns]

• ❓ [Help Center — Frequently asked questions]

四：Respond to the commitment

Our Promise to You

We know how important your pet is to you — and your questions matter to us. Every email is read by a real person who cares. We aim to respond to all inquiries within 24 hours, and we'll always do our best to help.